1. INTRODUCTION

Welcome to Masalabro, an e-commerce brand owned and operated by Mimemuse Exports Private Limited, a company registered under the laws of India. By accessing or using our website (the “Site”) and its services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site.

 

  1. ACCOUNT REGISTRATION

To access certain features of our Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and agree to accept responsibility for all activities that occur under your account.

 

  1. PRIVACY

Please review our Privacy Policy to understand how we collect, use, and disclose your personal information. By using our Site, you consent to the terms of our Privacy Policy.

 

  1. ORDER PROCESSING AND PRICING

All prices listed on our Site are shown in the applicable local currency for your delivery country unless otherwise stated. We reserve the right to modify prices, shipping rates, and product availability without prior notice. Placing an item in your cart does not guarantee its price or availability until checkout is completed.

We currently accept orders up to a maximum cart value of €150 (excluding shipping costs) per order to support our IOSS-based customs process and ensure smooth cross-border delivery. Orders above this threshold must be placed as separate transactions.

Due to our rapid international fulfillment process, once an order is successfully confirmed, it cannot be modified or expanded by adding items afterward.

 

  1. ORDER CANCELLATIONS

Because our logistics team begins processing your shipment immediately upon confirmation, we can only accept order cancellations if you contact us at info@masalabro.com before your package has been processed and handed over to DHL in India. Once the package has been dispatched to the courier, the order cannot be cancelled, though your statutory return rights (detailed in Section 8) will apply upon delivery.

 

  1. SHIPPING AND DELIVERY

We deliver to the following countries: Germany, Austria, Poland, the Czech Republic, and Slovakia. Estimated delivery times are generally 3 to 5 business days for Germany, Austria, Poland, and the Czech Republic, and 4 to 6 business days for Slovakia.

We aim to deliver products within the estimated timeframe; however, delays may occasionally occur due to international customs inspections, courier handling, weather, or other factors beyond our control. Shipping charges are calculated dynamically at checkout based on the total gross weight of your cart, including necessary heavy-duty packaging materials.

 

  1. CUSTOMS, VAT, AND IMPORT COMPLIANCE

Masalabro operates an IOSS (Import One-Stop Shop) process for our European consumers. Because we cap orders at the €150 regulatory threshold, the mandatory European VAT is automatically calculated and collected during checkout. This ensures your package clears customs smoothly without surprise carrier disbursement fees or tax bills upon delivery.

While VAT is pre-cleared, final physical admissibility of any agricultural or food product rests entirely with the local customs authority (Zoll) in the destination country. We cannot be held liable in the rare event that local authorities delay or inspect a package due to routine border checks.

 

  1. RETURNS, REFUNDS, AND RIGHT OF WITHDRAWAL

As a consumer in the European Union, you have a statutory 14-day Right of Withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the goods.

To exercise this right, you must inform us of your decision to withdraw by an unequivocal statement via email at info@masalabro.com.

 

Conditions and Exceptions to Returns:

  1. Return Shipping Costs: You, the buyer, must bear the direct cost of returning the goods via an international courier back to our headquarters in Tamil Nadu, India.
  2. Exceptions for Food Safety: Under Article 16 of the EU Consumer Rights Directive, the right of withdrawal is strictly voided for perishable goods, or any sealed goods where the hygienic seal has been opened after delivery. For health, safety, and cross-border agricultural reasons, we cannot accept returns of any opened masalas, spices, or food items.

 

Missing or Damaged Items: If an item is severely damaged during flight transport, please contact us at info@masalabro.com within 24 hours of delivery with supporting photos. We will swiftly issue a direct refund or credit for the affected item.

 

Out of Stock Items: If a specific item becomes temporarily unavailable before dispatch, we will not delay your entire shipment. We may replace the missing product with a premium, equivalent item of equal or greater value, or we will immediately dispatch the rest of your order and issue a full refund for the unavailable item.

 

  1. FOOD PRODUCT CONDITION AND SHELF LIFE

We utilize a rapid direct-sourcing model to preserve quality during international transport. All dispatched products carry clearly printed Best Before dates with suitable remaining shelf life for normal pantry use upon arrival. We actively curate our catalog to comply with EU import restrictions and deliberately exclude high-risk items (such as fresh dairy) to ensure smooth customs clearance.

 

  1. INTELLECTUAL PROPERTY

All content on our Site, including text, images, logos, and trademarks, is the property of Mimemuse Exports Private Limited or its licensors and is protected by Indian and international copyright laws.

 

  1. LIMITATION OF LIABILITY

We strive to provide accurate information on our Site; however, we do not guarantee the completeness or accuracy of content. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Site, except where such liability cannot legally be excluded under applicable consumer protection laws.

 

  1. PAYMENT SECURITY

We partner with Razorpay to process payments securely. Major credit cards (Visa, Mastercard, American Express), debit cards, and supported digital wallets are accepted at checkout. All payment transactions are processed through secure encrypted systems, and we do not store full card details on our own servers. If a payment fails but funds appear to have been deducted, the transaction is typically rolled back automatically by your issuing bank within 7 business days.

 

  1. TAXES

Through our IOSS process, standard EU VAT is collected at checkout. There are no hidden fees or extra taxes to be paid upon delivery, provided the total intrinsic value of the products in your order (strictly excluding shipping costs) does not exceed the €150 regulatory threshold.

 

  1. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, and subject to the jurisdiction of the courts in India. However, if you are a consumer residing in the European Union, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the mandatory consumer protection laws of your country of residence.

 

  1. CONTACT US

If you have any questions or concerns, please contact us at info@masalabro.com.

 

Mimemuse Exports Private Limited

5/266, RMTC Colony, Reddiapatti Post, Natham Road

Dindigul 624003, Tamil Nadu, INDIA